# Tactful Support Centre > tactful API Request access to tactful API & documentations. Webinars Watch & learn how to get up & running successfully. Categories --- ## Posts - [Using Attachments in Unified Inbox](https://support.tactful.ai/fr/using-attachments-in-unified-inbox-2/): Share and receive files and documents through various communication channels - [Facebook-side forbinder ikke](https://support.tactful.ai/da/facebook-side-forbinder-ikke/): Problem When you try to connect Facebook Messenger to your profile, it does not succeed or shows an error in... - [Model Evolution](https://support.tactful.ai/da/model-evolution-2/): Forstå, hvordan man bruger og læser Model Evolution-rapporten - [Hensigter Forvirring Rapport](https://support.tactful.ai/da/hensigter-forvirring-rapport/): Forstå, hvordan man bruger og læser Hensigter Forvirring Rapporten - [Hensigtsmæssig Ydelsesrapport](https://support.tactful.ai/da/hensigtsmaessig-ydelsesrapport/): Forstå, hvordan man bruger og læser Hensigtsmæssig Ydelsesrapport - [Prøve Rapporter](https://support.tactful.ai/da/prove-rapporter/): Forstå, hvordan man bruger og læser Prøve Rapporten - [AI Træningsanalyse Oversigt](https://support.tactful.ai/da/ai-traeningsanalyse-oversigt/): Få et overblik over din AI-træning af de hensigter, du har tilføjet, og få indblik i din datadistribution. - [Løsning af fejl ved AI-træning](https://support.tactful.ai/da/losning-af-fejl-ved-ai-traening/): Oplever du problemer med at træne din AI-model? - [AI-modeltræning](https://support.tactful.ai/da/ai-modeltraening/): Lær, hvordan du træner din AI-model til at fortolke data korrekt og levere præcise resultater - [NLP-modelkonfiguration for en smartere chatbot](https://support.tactful.ai/da/nlp-modelkonfiguration-for-en-smartere-chatbot/): Lær, hvordan du forbedrer dine chatbot-søgeresultater. - [Sådan konfigurerer du AI-forudindstillinger](https://support.tactful.ai/da/sadan-konfigurerer-du-ai-forudindstillinger/): Din profil leveres med færdiglavede AI-forudindstillinger, som du kan vælge imellem. - [Sådan opretter/redigerer du en kategori](https://support.tactful.ai/da/sadan-opretter-redigerer-du-en-kategori/): Lær, hvordan du bruger Content Manager til at tilføje eller redigere kategorier. - [Sådan opretter/redigerer du en post](https://support.tactful.ai/da/sadan-opretter-redigerer-du-en-post/): Lær, hvordan du bruger Content Manager til at tilføje eller redigere poster - [Sådan importerer/eksporterer du varer i bulk](https://support.tactful.ai/da/sadan-importerer-eksporterer-du-varer-i-bulk/): Lær, hvordan du importerer en fuld produktliste i enkle trin. - [Hensigter - Oversigt](https://support.tactful.ai/da/intents-oversigt/): Opsæt AI til at besvare kunder præcist i overensstemmelse med deres intentioner. - [Sådan træner du din chatbot til at besvare FAQ](https://support.tactful.ai/da/sadan-traener-du-din-chatbot-til-at-besvare-faq/): Lær, hvordan du får din bot til at forstå dine kunders spørgsmål og hente svar fra FAQ'en. - [Oversigt over Content Manager](https://support.tactful.ai/da/oversigt-over-content-manager/): Forstå, hvordan du bruger Tactful Content Manager - [Konfiguration af e-mailkanal](https://support.tactful.ai/da/konfiguration-af-e-mailkanal/): Sådan opsætter du din e-mailkanal for at begynde at modtage e-mails i Unified Inbox - [Rapportering og Analytics Oversigt](https://support.tactful.ai/da/reporting-analytics-overview-2/): Rapporter om kundekontakt er en præsentation af målinger for kundekontakt, der hjælper dig med at identificere handlingsrettede indsigter relateret til... - [Agentrapporter](https://support.tactful.ai/da/agentrapporter/): Agentrapporter kan bruges til at overvåge agenteres aktivitet, præstation, overholdelse af serviceniveaftaler osv. Denne gruppe af rapporter analyserer kunders samtaler... - [Microsoft 365 Tenant Forudsætninger](https://support.tactful.ai/da/microsoft-365-tenant-forudsaetninger/): Når du forbinder til Microsoft Outlook 365 med OAuth2 for at tilslutte e-mailkanalen, kræves følgende trin: Du skal være medlem... - [Oversigt over engagementshistorik](https://support.tactful.ai/da/oversigt-over-engagementshistorik/): Se alle kunders tidligere samtaler og undersøg enhver af dem. - [Oversigt over Realtidsmonitor](https://support.tactful.ai/da/oversigt-over-realtidsmonitor/): Se og filtrer alle kunders samtaler fra de seneste 24 timer. - [Microsoft 365 Tenant Prerequisites](https://support.tactful.ai/microsoft-365-tenant-prerequisites/): When connecting to Microsoft Outlook 365 with OAuth2 to connect the email channel, the following steps are required: you should... - [Køoversigt](https://support.tactful.ai/da/kooversigt/): Administrer, hvordan samtaler tildeles agenter. - [Sådan opretter/redigerer du FAQ](https://support.tactful.ai/da/sadan-opretter-redigerer-du-faq/): Lær, hvordan du bruger Content Center til at tilføje eller redigere FAQ'er. - [WhatsApp-kanal forudsætninger](https://support.tactful.ai/da/whatsapp-channel-prerequisites-2/): Trin og data, der skal forberedes, inden du forbinder dit WhatsApp-nummer med en Tactful-konto. - [Sådan bruger du Whisper Mode til at anmode om hjælp og chatte privat med et andet teammedlem](https://support.tactful.ai/da/sadan-bruger-du-whisper-mode-til-at-anmode-om-hjaelp-og-chatte-privat-med-et-andet-teammedlem/): Chat privat med dit teammedlem eller supervisor ved hjælp af Whisper Mode. - [Agent til agent-overførsel](https://support.tactful.ai/da/agent-til-agent-overforsel/): Overfør samtaler til andre agenter gennem den fælles indbakke. - [Brug af vedhæftede filer i den fælles indbakke](https://support.tactful.ai/da/brug-af-vedhaeftede-filer-i-den-faelles-indbakke/): Del og modtag filer og dokumenter gennem forskellige kommunikationskanaler. - [Oversigt over den fælles indbakke](https://support.tactful.ai/da/oversigt-over-den-faelles-indbakke/): Helhedsbillede af alle indgående beskeder, håndtering af samtaler fra forskellige kanaler. - [Systemkrav til den fælles indbakke](https://support.tactful.ai/da/systemkrav-til-den-faelles-indbakke/): De minimale systemkrav for at understøtte funktionaliteten af den fælles indbakke. - [Billetoversigt](https://support.tactful.ai/da/billetoversigt/): Overvåg kunders billetter, følg op på kundeproblemer indtil de er løst. - [Håndtering af billetter](https://support.tactful.ai/da/handtering-af-billetter/): Sådan håndteres enhver billet fra oprettelse til afslutning - [Kontakter - Oversigt over kundeoversigt](https://support.tactful.ai/da/kontakter-oversigt-over-kundeoversigt/): Se en liste over alle kunder, der har interageret med dit brand, enten gennem samtaler, billetter eller transaktioner. " - [Administration af status for fælles indbakke](https://support.tactful.ai/da/administration-af-status-for-faelles-indbakke/): Ændr din status og kontroller modtagelse af samtaler. - [Sådan tilføjer du noter til enhver samtale](https://support.tactful.ai/da/sadan-tilfojer-du-noter-til-enhver-samtale/): At efterlade noter kan hjælpe din leder og teammedlem med at forstå din holdning til en specifik samtale eller fælles... - [Sådan opdaterer du kundeoplysninger ved hjælp af fælles indbakke](https://support.tactful.ai/da/sadan-opdaterer-du-kundeoplysninger-ved-hjaelp-af-faelles-indbakke/): Du kan opdatere kundeoplysninger under en live samtale, såsom navn, e-mail, adresse, telefonnummer og mere. - [Sådan tilføjer/ søger du efter en billet i live-samtaler ved hjælp af fælles indbakke](https://support.tactful.ai/da/sadan-tilfojer-soger-du-efter-en-billet-i-live-samtaler-ved-hjaelp-af-faelles-indbakke/): Gennemse kundens tidligere billetter, mens du er i en live-samtale. - [Sådan filtrerer du samtaler inde i den fælles indbakke](https://support.tactful.ai/da/sadan-filtrerer-du-samtaler-inde-i-den-faelles-indbakke/): Gennemse AI-administrerede og tildelte samtaler. - [Forbindelse til WhatsApp](https://support.tactful.ai/da/forbindelse-til-whatsapp/): "Lær, hvordan du forbinder WhatsApp med Tactful Unified Inbox". - [Webchat-widget indlæses ikke](https://support.tactful.ai/da/webchat-widget-indlaeses-ikke/): Problem Nogle gange efter implementering af webchat på din hjemmeside er det stadig ikke synligt. Årsag Hvis webchat-widgetten ikke indlæses,... - [Facebook Kommentar Kanal](https://support.tactful.ai/da/facebook-kommentar-kanal/): Håndter brugernes kommentarer eller tråde gennem Unified Inbox. - [Sådan opsætter/ændrer du virksomhedsoplysninger](https://support.tactful.ai/da/sadan-opsaetter-aendrer-du-virksomhedsoplysninger/): Sæt og ændr dine virksomhedsoplysninger, brandnavn, logo og meget mere. - [Sådan tilføjer du Tactful Live Chat Widget til en hjemmesidebygger eller CMS-drevne hjemmesider](https://support.tactful.ai/da/sadan-tilfojer-du-tactful-live-chat-widget-til-en-hjemmesidebygger-eller-cms-drevne-hjemmesider/): Hvis du bruger en hjemmesidebygger eller CMS, kopier og indsæt din Webchat-kode på din hjemmeside ved hjælp af din CMS's... - [Hvordan du konfigurerer sprogindstillinger](https://support.tactful.ai/da/hvordan-du-konfigurerer-sprogindstillinger/): Konfigurer sprogene på din arbejdsplads - [Indlejring af Webchat på udvalgte websider](https://support.tactful.ai/da/indlejring-af-webchat-pa-udvalgte-websider/): Tilføj din webchat-widget til specifikke sider på din hjemmeside kun. - [Sådan ændrer du din brands stemme og tone ved hjælp af Language Editor](https://support.tactful.ai/da/sadan-aendrer-du-din-brands-stemme-og-tone-ved-hjaelp-af-language-editor/): Rediger kopien og beskeder rettet mod dine kunder i overensstemmelse med din brands stemme og tone. - [Forbinder Messenger-kanal](https://support.tactful.ai/da/forbinder-messenger-kanal/): Link din "Facebook Business-konto" for at forbinde din hjemmeside og Messenger. - [Sådan opretter du din Webchat-widget og tilpasser udseende](https://support.tactful.ai/da/sadan-opretter-du-din-webchat-widget-og-tilpasser-udseende/): Justér farver, ikon og position for din webchat, så det matcher dit brand - [Brugere og roller](https://support.tactful.ai/da/brugere-og-roller/): Inviter, fjern eller ændr roller for dine teammedlemmer fra ét enkelt dashboard. - [Kom-gang Guide](https://support.tactful.ai/da/kom-gang-guide/): Hvordan du kommer i gang med Tactful - [Hoe items in bulk te importeren/exporteren](https://support.tactful.ai/nl/hoe-items-in-bulk-te-importeren-exporteren/): Leer hoe je een volledige productlijst in enkele eenvoudige stappen kunt importeren. - [Voorbeeldrapporten](https://support.tactful.ai/nl/voorbeeldrapporten/): Elke aangemaakte intentie heeft voorbeelden. Hoe hoger het aantal voorbeelden per intentie, hoe beter de prestaties. Beheerder kan eerst de... - [Prestatierapport van Intenties](https://support.tactful.ai/nl/prestatierapport-van-intenties/): Het onderstaande rapport toont de prestaties van elke intentie aan de hand van verschillende maatregelen. Elke maatregel biedt inzicht in... - [Rapport over Verwarring tussen Intenties](https://support.tactful.ai/nl/rapport-over-verwarring-tussen-intenties/): Je kunt het volgende rapport horizontaal, verticaal of diagonaal lezen. Elk geeft je verschillende inzichten/resultaten over je intenties. ℹ️ De... - [Model Evolutie](https://support.tactful.ai/nl/model-evolutie/): Deze rapportage toont de prestaties van het model per tijd, datum, of trainingsstappen. Je ontvangt telkens een andere versie van... - [Overzicht van AI Trainingsanalyse](https://support.tactful.ai/nl/overzicht-van-ai-trainingsanalyse/): De AI-trainingsanalyses zijn een reeks rapporten waarmee je de intenties die je hebt toegevoegd en hun prestaties kunt bekijken. Daarnaast... - [AI-modeltraining](https://support.tactful.ai/nl/ai-modeltraining/): Een AI-model wordt gebruikt om voorspellingen te doen over nieuwe vragen waarvan je de antwoorden niet kent. Bij het trainen... - [NLP-modelconfiguratie voor een slimmere chatbot](https://support.tactful.ai/nl/nlp-modelconfiguratie-voor-een-slimmere-chatbot/): Terwijl je kijkt hoe je chatbot reageert op je klanten, merk je misschien dat het niet de juiste resultaten krijgt... - [Hoe configureer je AI-voorinstellingen](https://support.tactful.ai/nl/hoe-configureer-je-ai-voorinstellingen/): AI werkt op basis van intenties, die vooraf zijn ingesteld om specifiek gedrag of intenties van klanten te detecteren. Om... - [Facebook Comment Channel](https://support.tactful.ai/nl/facebook-comment-channel-2/): Beheer reacties of discussies van gebruikers via de Geïntegreerde Inbox - [Overzicht van Content Manager](https://support.tactful.ai/nl/overzicht-van-content-manager/): Begrijp hoe je Tactful Content Manager moet gebruiken - [Hoe stel ik bedrijfsinformatie in of wijzig ik deze](https://support.tactful.ai/nl/hoe-stel-ik-bedrijfsinformatie-in-of-wijzig-ik-deze/): Stel je bedrijfsinformatie in en wijzig deze, inclusief merknaam, logo en nog veel meer. - [How to setup/change business information](https://support.tactful.ai/how-to-setup-change-business-information/): Set & change your business information, brand name, logo & much more - [Facebook Comment Channel](https://support.tactful.ai/facebook-comment-channel/): Manage users' comments or threads through the Unified Inbox. - [How to configure AI Presets](https://support.tactful.ai/how-to-configure-ai-presets/): Your profile comes with ready-made AI presets to choose from - [Facebookpagina verbindt niet](https://support.tactful.ai/nl/facebookpagina-verbindt-niet/): Probleem Wanneer je probeert om Facebook Messenger te verbinden met je profiel, lukt dit niet of wordt er een fout... - [Oplossen van een mislukte AI-trainingsfout](https://support.tactful.ai/nl/oplossen-van-een-mislukte-ai-trainingsfout/): Snelle richtlijn om je AI-model zonder problemen te trainen. Drie vuistregels om AI-trainingsfouten op te lossen Na het doorvoeren van... - [Facebook page not connecting](https://support.tactful.ai/facebook-page-not-connecting/): Problem When you try to connect Facebook Messenger to your profile, it does not succeed or shows error in the... - [Hoe train je je chatbot om FAQ's te beantwoorden](https://support.tactful.ai/nl/hoe-train-je-je-chatbot-om-faqs-te-beantwoorden/): Leer hoe je je bot kunt leren om de vraag van je klant te begrijpen en antwoorden uit veelgestelde vragen... - [Overzicht van Intenties](https://support.tactful.ai/nl/overzicht-van-intenties/): Stel de AI in om klanten nauwkeurig te antwoorden op basis van hun intenties. - [Webchat Widget laadt niet](https://support.tactful.ai/nl/webchat-widget-laadt-niet/): Probleem Soms is de webchat na implementatie op je website nog steeds niet zichtbaar. Oorzaak Als de webchat-widget niet wordt... - [Webchat Widget not loading](https://support.tactful.ai/webchat-widget-not-loading/): Problem Sometimes after deploying webchat into your website, it is still not visible. Cause If the webchat widget does not... - [Agentrapporten](https://support.tactful.ai/nl/rapporten-van-agenten/): Agentrapporten kunnen worden gebruikt om de activiteiten van agenten, hun prestaties, naleving van service level agreements, en meer te monitoren.... - [Incorporeren van webchat op geselecteerde webpagina's](https://support.tactful.ai/nl/incorporeren-van-webchat-op-geselecteerde-webpaginas/): Voeg je Webchat-widget alleen toe aan specifieke pagina's op je website. - [Systeemvereisten voor Unified Inbox](https://support.tactful.ai/nl/systeemvereisten-voor-unified-inbox/): De minimale systeemvereisten om de functionaliteit van Unified Inbox te ondersteunen. - [Hoe de taalinstellingen configureren](https://support.tactful.ai/nl/hoe-de-taalinstellingen-configureren/): Configureer talen in jouw werkruimte - [Verbinding maken met Messenger-kanaa](https://support.tactful.ai/nl/verbinding-maken-met-messenger-kanaa/): Koppel je "Facebook Business-account" om je webpagina en Messenger te verbinden. - [Hoe je de stem en toon van je merk kunt wijzigen met behulp van de Language Editor](https://support.tactful.ai/nl/hoe-je-de-stem-en-toon-van-je-merk-kunt-wijzigen-met-behulp-van-de-language-editor/): Pas de tekst en berichten die aan je klanten worden gericht aan volgens de stem en toon van jouw merk. - [Hoe voeg je de Tactful Live Chat-widget toe aan een websitebouwer of CMS-gestuurde websites](https://support.tactful.ai/nl/hoe-voeg-je-de-tactful-live-chat-widget-toe-aan-een-websitebouwer-of-cms-gestuurde-websites/): Als je een websitebouwer of CMS gebruikt, kopieer en plak dan je Webchat-code naar je website met behulp van de... - [Hoe kan je automatisch klantgegevens vastleggen in je webchat-widget](https://support.tactful.ai/nl/hoe-je-je-webchat-kunt-aanpassen-met-behulp-van-snippet-code/): Als u uw klant al heeft aangemeld op uw website, maak het hun gemakkelijker en geef deze door aan de... - [Unified Inbox Status Beheer](https://support.tactful.ai/nl/beheer-van-de-status-in-de-unified-inbox/): Verander je status en beheer ontvangende gesprekken. - [Overzicht van de Unified Inbox](https://support.tactful.ai/nl/overzicht-van-de-unified-inbox/): Een holistisch overzicht van alle inkomende berichten, het behandelen van conversaties vanuit verschillende kanalen. - [Overzicht van de betrokkenheidsgeschiedenis](https://support.tactful.ai/nl/overzicht-van-de-betrokkenheidsgeschiedenis/): Bekijk alle vorige gesprekken van klanten en onderzoek er een naar keuze. - [Overzicht van realtime monitoring](https://support.tactful.ai/nl/overzicht-van-realtime-monitoring-2/): Bekijk en filter alle gesprekken van klanten van de afgelopen 24 uur. - [Hoe voeg je notities toe aan een gesprek](https://support.tactful.ai/nl/hoe-voeg-je-notities-toe-aan-een-gesprek/): Het achterlaten van notities kan je supervisor en teamleden helpen om jouw kijk op een specifiek gesprek of veelvoorkomend probleem... - [Overzicht van wachtrijen](https://support.tactful.ai/nl/overzicht-van-wachtrijen/): Het beheren van de toewijzing van gesprekken aan agenten - [Starthandleiding](https://support.tactful.ai/nl/aan-de-slag-handleiding/): Hoe te beginnen met het gebruik van Tactful - [Hoe voeg je een ticket toe/zoek je naar een ticket in live gesprekken met behulp van de Unified Inbox](https://support.tactful.ai/nl/hoe-voeg-je-een-ticket-toe-zoek-je-naar-een-ticket-in-live-gesprekken-met-behulp-van-de-unified-inbox-2/): Blader door de eerdere tickets van de klant terwijl je in een live gesprek bent - [E-mailkanaalconfiguratie](https://support.tactful.ai/nl/e-mailkanaalconfiguratie/): Hoe je je e-mailkanaal kunt instellen om e-mails te ontvangen in de Geünificeerde Inbox. - [Hoe maak je je Webchat-widget aan en pas je het uiterlijk aan](https://support.tactful.ai/nl/hoe-maak-je-je-webchat-widget-aan-en-pas-je-het-uiterlijk-aan/): Pas de kleuren, het pictogram en de positie van je webchat aan om overeen te komen met je merk. - [Verbinding maken met WhatsApp](https://support.tactful.ai/nl/verbinding-maken-met-whatsapp/): Leer hoe je WhatsApp kunt verbinden met de Tactful Unified Inbox. - [Overzicht van rapportage en analyses](https://support.tactful.ai/nl/overzicht-van-rapportage-en-analyses/): Klantservicerapporten zijn een presentatie van klantcontactstatistieken die u helpen bij het identificeren van bruikbare inzichten met betrekking tot de klantbeleving.... - [Ticket Overzicht](https://support.tactful.ai/nl/ticketing-overzicht/): Houd klantentickets in de gaten, volg klantproblemen op tot ze zijn opgelost. - [Het beheren van tickets](https://support.tactful.ai/nl/het-beheren-van-tickets/): Hoe je elk ticket kunt beheren vanaf het moment van aanmaak tot oplossing. - [Teambeheer en rollen](https://support.tactful.ai/nl/teambeheer-en-rollen-beheren/): Nodig teamleden uit, verwijder ze of verander hun rollen vanuit één dashboard. - [Overdracht tussen agenten](https://support.tactful.ai/nl/overdracht-tussen-medewerkers/): Gesprekken overdragen naar andere agents via de Unified Inbox - [Hoe klantinformatie bijwerken met behulp van de Unified Inbox](https://support.tactful.ai/nl/hoe-klantinformatie-bijwerken-met-behulp-van-de-unified-inbox/): Je kunt tijdens een live gesprek de informatie van de klant bijwerken, zoals naam, e-mail, adres, telefoonnummer en meer. - [Het gebruik van bijlagen in de Unified Inbox](https://support.tactful.ai/nl/het-gebruik-van-bijlagen-in-de-unified-inbox/): estanden en documenten delen of ontvangen via verschillende communicatiekanalen. - [Hoe gesprekken filteren in de Unified Inbox](https://support.tactful.ai/nl/hoe-gesprekken-filteren-in-de-unified-inbox/): Blader door AI beheerde en toegewezen gesprekken. - [Hoe maak/bewerk ik een item](https://support.tactful.ai/nl/hoe-maak-bewerk-ik-een-item/): De pagina voor het instellen van items stelt je in staat productdetails toe te voegen, waardoor klanten eenvoudig kunnen vinden... - [Hoe maak/bewerk ik een categorie?](https://support.tactful.ai/nl/hoe-maak-bewerk-ik-een-categorie/): Het maken van categorieën stelt u in staat om uw producten per type te organiseren, waardoor het voor klanten eenvoudiger... - [Hoe maak/bewerk ik een FAQ](https://support.tactful.ai/nl/hoe-maak-bewerk-ik-een-faq/): Leer hoe je de Content Center kunt gebruiken om veelgestelde vragen (FAQ's) toe te voegen of te bewerken. - [Contacten "Klanten Dashboard" Overzicht](https://support.tactful.ai/nl/contacten-klanten-dashboard-overzicht/): Vanaf het “Contacten” dashboard kunnen agenten en belanghebbenden een lijst bekijken van alle klanten die interactie hebben gehad met uw... - [Connecting WhatsApp](https://support.tactful.ai/connecting-whatsapp/): Learn how to connect WhatsApp to the Tactful Unified Inbox - [NLP model configuration for smarter Chatbot](https://support.tactful.ai/nlp-model-configuration/): Learn how to improve your chatbot search results - [Embedding Webchat on Selected Webpages](https://support.tactful.ai/embedding-webchat-in-selected-webpages/): Add your webchat widget to specific pages on your website only - [Agent Reports](https://support.tactful.ai/agent-reports/): Agent reports can be used to monitor agents’ activity, performance, compliance with service level agreements, and so on. This group... - [Reporting & Analytics Overview](https://support.tactful.ai/reporting-analytics-overview/): Customer Contact reports are a presentation of Customer Contact metrics that helps you identify actionable insights related to the customer... - [WhatsApp Channel Prerequisites](https://support.tactful.ai/whatsapp-channel-prerequisites/): Steps and data to prepare before connecting your WhatsApp number to a Tactful Account - [System Requirements for Unified Inbox](https://support.tactful.ai/system-requirements/): The minimum system requirements to support Unified Inbox functionality - [Unified Inbox Overview](https://support.tactful.ai/unified-inbox-overview/): Holistic view of all incoming messages, handling conversations from different channels. - [Using Attachments in Unified Inbox](https://support.tactful.ai/using-attachments-in-unified-inbox/): Share and receive files and documents through various communication channels - [Agent to agent transfer](https://support.tactful.ai/agent-to-agent-transfer/): Transfer conversations to other agents through Unified Inbox. - [How to Configure Language Settings](https://support.tactful.ai/how-to-configure-language-settings/): Configure languages on your workspace - [AI model training](https://support.tactful.ai/ai-model-training/): Learn how to train your AI model to properly interpret data and provide accurate results - [How to Create/Edit FAQ](https://support.tactful.ai/faq/): Learn how to use the Content Center to add or edit FAQs - [How to train your chatbot to answer FAQ](https://support.tactful.ai/faq-training/): Learn how to get your bot understand your customer's question and retrieve answers from FAQs - [Queueing Overview](https://support.tactful.ai/queue/): Manage how conversations are assigned to agents - [Email Channel Configuration](https://support.tactful.ai/email-channel-configuration/): How to setup your email channel to start receiving emails in the Unified Inbox - [How to automatically capture customer's login info in your Webchat widget](https://support.tactful.ai/how-to-customize-your-webchat-using-snippet-code/): If you already have your customer logged in to your website, make their lives easier and pass their login info... - [How to add the Tactful Live Chat Widget to a website builder or CMS-driven websites](https://support.tactful.ai/install-webchat-cms/): If you use a website builder or CMS, copy and paste your Webchat code to your website using your CMS's... - [Solving AI Training Failure](https://support.tactful.ai/solving-ai-training-failure/): Are you experiencing failure in training your AI model? - [Intents Overview](https://support.tactful.ai/intents-overview/): Setup AI to answer customers accurately according to their intentions - [AI Training Analytics Overview](https://support.tactful.ai/ai-training-analytics-overview/): View your AI training of the intents you added & get insights about your data distribution - [Samples Reports](https://support.tactful.ai/samples-reports/): Understand how to use & read the Samples Report - [Intents Performance Report](https://support.tactful.ai/intents-performance/): Understand how to use & read the Intents Performance Report - [Intents Confusion Report](https://support.tactful.ai/intents-confusion-report/): Understand how to use & read the Intents Confusion Report - [Model Evolution](https://support.tactful.ai/model-evolution/): Understand how to use & read the Model Evolution Report - [Content Manager Overview](https://support.tactful.ai/content-management-system-cms/): Understand how to use Tactful Content Manager - [How to Create/Edit a Category](https://support.tactful.ai/how-to-create-a-new-category/): Learn how to use the Content Manager to add or edit categories. - [How to Create/Edit an Item](https://support.tactful.ai/how-to-create-a-new-item/): Learn how to use the Content Manager to add or edit items - [How to Import/Export Items in Bulk](https://support.tactful.ai/how-to-import-export-a-bulk-of-items/): Learn how to import a full product list in simple steps. - [How to Update Customer Info Using Unified Inbox](https://support.tactful.ai/how-to-add-edit-customer-info/): You can update customer's info during a live conversation like name, email, address, phone number & more - [How to add/search for a Ticket in Live Conversations Using Unified Inbox](https://support.tactful.ai/how-to-search-a-customers-ticket/): Browse customer's previous tickets while you are in a live conversation - [How to Filter Conversations Inside Unified Inbox](https://support.tactful.ai/how-to-filter-conversations/): Browse AI managed and assigned conversations - [How to create your Webchat widget and customize appearance](https://support.tactful.ai/customize-webchat-widget/): Adjust the colors, icon & position of your webchat to match your brand - [Connecting Messenger Channel](https://support.tactful.ai/connect-facebook-messenger/): Link your "Facebook Business Account" to connect your webpage & Messenger - [How to Change Your Brand's Voice and Tone Using Language Editor](https://support.tactful.ai/language-editor/): Edit the copywriting & messages addressed to your customers according to your brand’s voice & tone - [How to Add Notes to Any Conversation](https://support.tactful.ai/how-to-add-notes-to-any-conversation/): Leaving notes can help your supervisor & team member understands your take on a specific conversation or common issue - [How to Use Whisper Mode to Request Assistance and Chat with Another Team Member](https://support.tactful.ai/how-to-use-whisper-mode-to-request-assistance-chat-with-another-team-member/): Privately chat with your team member or supervisor using the Whisper Mode - [Contacts "Customers Dashboard" Overview](https://support.tactful.ai/customers-dashboard-overview/): View a list of all customers who interacted with your brand, whether with a conversation, tickets, or transactions - [Users and Roles](https://support.tactful.ai/roles-overview/): Invite, remove or change roles of your team members from a single dashboard - [Unified Inbox Status Management](https://support.tactful.ai/how-to-change-agent-status/): Change your status & control receiving conversations - [Engagement History Overview](https://support.tactful.ai/engagement-history-overview/): See all customers’ previous conversations & investigate any of them. - [Realtime Monitor Overview](https://support.tactful.ai/realtime-monitor-overview/): View and filter all customers’ conversations from the last 24 hours - [Ticketing Overview](https://support.tactful.ai/ticketing-overview/): Monitor customers’ tickets, follow up with customers’ issues until solved. - [Managing Tickets](https://support.tactful.ai/manage-tickets/): How to manage any ticket after being created till resolution - [Getting Started Guide](https://support.tactful.ai/getting-started-guide/): How to start using Tactful --- ## Release Notes - [Tactful Release Notes 8](https://support.tactful.ai/release-notes/release-notes-8/): This release includes: Webchat widget enhancements Implementing webchat login scenarios Customizing item/category per channel Users are able to assign items... - [Tactful Release Notes 7](https://support.tactful.ai/release-notes/release-notes-7/): This release includes: New Business Info Page Webchat Login When the user clicks on the widget, Tactful now captures the... - [Tactful Release Notes 6.2](https://support.tactful.ai/release-notes/release-notes-6-2/): Customer Communication PI-06 Updates aim to facilitate both agents’ & supervisors’ productivity & experience. The release includes: Automating Answering End-Customer’s FAQ... --- ## Pages - [AI Support Agent](https://support.tactful.ai/ai-agent/): My Workspace Submit ticket * for our human team Platform Support API Access Onboarding Services Plans & Billing Custom Solutions - [Claim Your LTD](https://support.tactful.ai/claimltd/): Claim your lifetime Tactful account - [API Access](https://support.tactful.ai/contact/api-access/): Platform Support Plans & Billing Request API Access Sales & Solutions Onboarding Services Marketing & Promotions Request API Access Let... - [Sales & Solutions](https://support.tactful.ai/contact/sales-solutions/): Platform Support Plans & Billing Request API Access Sales & Solutions Onboarding Services Marketing & Promotions Sales & Solutions Connect... - [Paid Onboarding Services](https://support.tactful.ai/contact/onboarding-services/): Platform Support Plans & Billing Request API Access Sales & Solutions Onboarding Services Marketing & Promotions Paid Onboarding Services Get... - [Marketing & Promotions](https://support.tactful.ai/contact/marketing/): Platform Support Plans & Billing Request API Access Sales & Solutions Onboarding Services Marketing & Promotions Marketing & Promotions Blog... - [Platform Support](https://support.tactful.ai/contact/platform-support/): Platform Support Plans & Billing Request API Access Sales & Solutions Onboarding Services Marketing & Promotions Platform Support Getting Started,... - [Plans & Billing](https://support.tactful.ai/contact/plans-billing/): Platform Support Plans & Billing Request API Access Sales & Solutions Onboarding Services Marketing & Promotions Plans & Billing Payments,... - [Contactteam](https://support.tactful.ai/nl/contactteam/): Hoe kunnen we u helpen? Platformondersteuning Aan de slag, Functies, Integraties, Instellingen, Beveiliging en Privacy Plannen en Facturering Betalingen, Facturen,... - [Contact](https://support.tactful.ai/contact/): How can we help you? Platform Support Getting Started, Features, Integrations, Logging In, Settings, Security & Privacy Plans & Billing... - [NL Home](https://support.tactful.ai/nl/): Tactful API Toegang aanvragen tot Tactful API & documentatie. Video Uitleg Bekijk en leer hoe u succesvol aan de slag... - [EN Home](https://support.tactful.ai/): tactful API Request access to tactful API & documentations. 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Unified Inbox - Tags: Nederlands - : pll_647c21a2b8abc - Plans Taxonomy: Alle Plannen - User Persona Taxonomy: Beheerder, Leidinggevende, Tussenpersoon --- - Categories: . Unified Inbox - Tags: Gecentraliseerde inbox, Kanalen - Tags: Nederlands - : pll_647c2b5f073c5 - Plans Taxonomy: Alle Plannen - User Persona Taxonomy: Beheerder, Leidinggevende, Tussenpersoon --- - Categories: . Supervisor Hub - Tags: Gecentraliseerde inbox, queues - Tags: Nederlands - : pll_648eb1cd8913b - Plans Taxonomy: Alle Plannen - User Persona Taxonomy: Beheerder, Leidinggevende --- - Categories: . Supervisor Hub - Tags: Nederlands - : pll_648eb340b709a - Plans Taxonomy: Alle Plannen - User Persona Taxonomy: Beheerder, Leidinggevende --- - Categories: . Unified Inbox - Tags: Notes - Tags: Nederlands - : pll_647c1974159c9 - Plans Taxonomy: Alle Plannen - User Persona Taxonomy: Beheerder, Leidinggevende, Tussenpersoon --- - Categories: . Supervisor Hub - Tags: Queueing - Tags: Nederlands - : pll_648ebfa88ed3c - Plans Taxonomy: Alle Plannen - User Persona Taxonomy: Beheerder, Leidinggevende --- - Categories: Begin Nu - Tags: Aan de slag - Tags: Nederlands - : pll_6487219ae3ed6 - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Agent, Supervisor --- - Categories: . Unified Inbox, . Ticketing - Tags: Unified Inbox - Tags: Nederlands - : pll_64782cd8e2fb8 - Plans Taxonomy: Alle Plannen - User Persona Taxonomy: Beheerder, Leidinggevende, Tussenpersoon --- - Categories: . Channels - Tags: Channels - Tags: Nederlands - : pll_6487ec0baf559 - Plans Taxonomy: Alle Plannen - User Persona Taxonomy: Beheerder, Leidinggevende --- - Categories: Webchat Widget, . Channels - Tags: Kanalen, Webchat - Tags: Nederlands - : pll_648eedccaabb2 - Plans Taxonomy: Alle Plannen - User Persona Taxonomy: Beheerder, Leidinggevende --- - Categories: . Channels - Tags: Kanalen, WhatsApp - Tags: Nederlands - : pll_6480415211274 - Plans Taxonomy: Alle Plannen - User Persona Taxonomy: Beheerder, Leidinggevende --- - Categories: . Reports & Analytics - Tags: Nederlands - : pll_6475811e7df28 - Plans Taxonomy: Alle Plannen - User Persona Taxonomy: Beheerder, Leidinggevende --- - Categories: . Ticketing, Service Requests - Tags: Nederlands - : pll_647587262d9a3 - Plans Taxonomy: Alle Plannen - User Persona Taxonomy: Beheerder, Leidinggevende, Tussenpersoon --- - Categories: . Ticketing, Service Requests - Tags: Ticketing - Tags: Nederlands - : pll_64758bbc5c3d1 - Plans Taxonomy: Alle Plannen - User Persona Taxonomy: Beheerder, Leidinggevende, Tussenpersoon --- - Categories: Begin Nu, . Administration - Tags: Nederlands - : pll_6476e95b00729 - Plans Taxonomy: Alle Plannen - User Persona Taxonomy: Beheerder, Leidinggevende --- - Categories: . Unified Inbox - Tags: Gecentraliseerde inbox - Tags: Nederlands - : pll_64782474c1143 - Plans Taxonomy: Alle Plannen - User Persona Taxonomy: Beheerder, Leidinggevende, Tussenpersoon --- - Categories: . Unified Inbox - Tags: Nederlands - : pll_64782f51291ca - Plans Taxonomy: Alle Plannen - User Persona Taxonomy: Beheerder, Leidinggevende, Tussenpersoon --- - Categories: . Unified Inbox - Tags: Gecentraliseerde inbox - Tags: Nederlands - : pll_647820c9813eb - Plans Taxonomy: Alle Plannen - User Persona Taxonomy: Beheerder, Leidinggevende, Tussenpersoon --- - Categories: . Unified Inbox - Tags: Gecentraliseerde inbox - Tags: Nederlands - : pll_647827c2c89a0 - Plans Taxonomy: Alle Plannen - User Persona Taxonomy: Beheerder, Leidinggevende, Tussenpersoon --- - Categories: . Content Manager, Begin Nu - Tags: Nederlands - : pll_646b0184994ec - Plans Taxonomy: Alle Plannen, Automatiseerplan - User Persona Taxonomy: Beheerder, Leidinggevende --- - Categories: . Content Manager, Begin Nu - Tags: Nederlands - : pll_646b04af81163 - Plans Taxonomy: Automatiseerplan - User Persona Taxonomy: Beheerder, Leidinggevende --- - Categories: . Content Manager, . FAQ - Tags: Nederlands - : pll_647431f9394d0 - Plans Taxonomy: Alle Plannen - User Persona Taxonomy: Beheerder, Leidinggevende --- - Categories: . Service Desk - Tags: Nederlands - : pll_646afe74510a2 - Plans Taxonomy: Alle Plannen - User Persona Taxonomy: Beheerder, Leidinggevende, Tussenpersoon --- - Categories: Uncategorized, Channels - Tags: Channels, WhatsApp - Tags: English - : pll_6480415211274 - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Supervisor --- - Categories: Bot Manager - Tags: AI, AI Settings - Tags: English - : pll_652fd0fbda45e - Plans Taxonomy: Automate Plan - User Persona Taxonomy: Admin --- - Categories: Webchat Widget, Channels - Tags: Webchat, Webchat Deploy - Tags: English - : pll_6492a75eb5d23 - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Supervisor --- - Categories: Reports & Analytics - Tags: Agent Desktop, Analytics, Reports - Tags: English - : pll_64757fcee6da2 - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Supervisor --- - Categories: Reports & Analytics - Tags: Analytics, Reports - Tags: English - : pll_6475811e7df28 - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Supervisor --- - Categories: Channels - Tags: Channels, WhatsApp - Tags: English - : pll_64805bba17b7a - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Supervisor --- - Categories: Troubleshooting, Unified Inbox - Tags: Troubleshooting, Unified Inbox - Tags: English - : pll_649138f18ef8d - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin --- - Categories: Unified Inbox - Tags: Channels, Unified Inbox - Tags: English - : pll_647c2b5f073c5 - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Agent, Supervisor --- - Categories: Unified Inbox - Tags: Unified Inbox - Tags: English - : pll_647820c9813eb - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Agent, Supervisor --- - Categories: Unified Inbox - Tags: Unified Inbox - Tags: English - : pll_64782474c1143 - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Agent, Supervisor --- - Categories: Channels, Administration - Tags: Channels, language settings - Tags: English - : pll_6487f26d80ac6 - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Supervisor --- - Categories: Bot Manager - Tags: AI - Tags: English - : pll_652fbf657ab26 - Plans Taxonomy: Automate Plan - User Persona Taxonomy: Admin --- - Categories: FAQ - Tags: Content, FAQ, Unified Inbox - Tags: English - : pll_647431f9394d0 - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Supervisor --- - Categories: Getting Started, Bot Manager, FAQ - Tags: AI, Content, FAQ - Tags: English - : pll_65029f89593f1 - Plans Taxonomy: Automate Plan - User Persona Taxonomy: Admin --- - Categories: Supervisor Hub - Tags: Queueing, queues, Unified Inbox - Tags: English - : pll_648ebfa88ed3c - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Supervisor --- - Categories: Channels - Tags: Channels, email - Tags: English - : pll_6487ec0baf559 - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Supervisor --- - Categories: Webchat Widget, Channels - Tags: Integration, Webchat, Webchat Deploy - Tags: English - : pll_648fde59c7585 - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Supervisor --- - Categories: Webchat Widget, Channels - Tags: Integration, Webchat, Webchat Deploy - Tags: English - : pll_648fd95357bda - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Supervisor --- - Categories: Troubleshooting, Bot Manager - Tags: AI, Troubleshooting - Tags: English - : pll_65229bd3aaae9 - Plans Taxonomy: Automate Plan - User Persona Taxonomy: Admin --- - Categories: Bot Manager - Tags: AI, AI Settings - Tags: English - : pll_64ec3cf347017 - Plans Taxonomy: Automate Plan - User Persona Taxonomy: Admin --- - Categories: AI Analytics - Tags: 2 WRT, AI, AI Analytics, Analytics - Tags: English - : pll_65546f9106257 - Plans Taxonomy: Automate Plan - User Persona Taxonomy: Admin --- - Categories: AI Analytics - Tags: AI, AI Analytics, Analytics, Reports - Tags: English - : pll_65546c3c4cef7 - Plans Taxonomy: Automate Plan - User Persona Taxonomy: Admin --- - Categories: AI Analytics - Tags: AI, AI Analytics, Analytics, Reports - Tags: English - : pll_65546cae94dc0 - Plans Taxonomy: Automate Plan - User Persona Taxonomy: Admin --- - Categories: AI Analytics - Tags: AI, AI Analytics, Analytics, Reports - Tags: English - : pll_65546e2b72824 - Plans Taxonomy: Automate Plan - User Persona Taxonomy: Admin --- - Categories: AI Analytics - Tags: AI Analytics, Analytics - Tags: English - : pll_65546ee4717fa - Plans Taxonomy: Automate Plan - User Persona Taxonomy: Admin --- - Categories: Content Manager - Tags: 2 WRT, CMS, Content - Tags: English - : pll_647437a52307a - Plans Taxonomy: Automate Plan - User Persona Taxonomy: Admin, Supervisor --- - Categories: Getting Started, Content Manager - Tags: CMS, Content - Tags: English - : pll_646b04af81163 - Plans Taxonomy: Automate Plan - User Persona Taxonomy: Admin, Supervisor --- - Categories: Getting Started, Content Manager - Tags: CMS, Content - Tags: English - : pll_646b0184994ec - Plans Taxonomy: Automate Plan - User Persona Taxonomy: Admin, Supervisor --- - Categories: Getting Started, Content Manager - Tags: Bulk import, CMS, Content - Tags: English - : pll_64ec34dfe8ee7 - Plans Taxonomy: Automate Plan - User Persona Taxonomy: Admin, Supervisor --- - Categories: Unified Inbox - Tags: Unified Inbox - Tags: English - : pll_64782f51291ca - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Agent, Supervisor --- - Categories: Unified Inbox, Ticketing - Tags: Ticketing, Unified Inbox - Tags: English - : pll_64782cd8e2fb8 - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Agent, Supervisor --- - Categories: Unified Inbox - Tags: Unified Inbox - Tags: English - : pll_647827c2c89a0 - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Agent, Supervisor --- - Categories: Webchat Widget, Channels - Tags: Channels, Webchat - Tags: English - : pll_648eedccaabb2 - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Supervisor --- - Categories: Channels - Tags: Channels - Tags: English - : pll_648ef8b2f288b - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Supervisor --- - Categories: Channels - Tags: Channels - Tags: English - : pll_648fd874db9e9 - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Supervisor --- - Categories: Unified Inbox - Tags: Notes, Unified Inbox - Tags: English - : pll_647c1974159c9 - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Agent, Supervisor --- - Categories: Unified Inbox - Tags: Unified Inbox, Whisper - Tags: English - : pll_647839ee6d0c4 - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Agent, Supervisor --- - Categories: Service Desk - Tags: CRM, Customer Portal, Service Requests - Tags: English - : pll_646afe74510a2 - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Agent, Supervisor --- - Categories: Getting Started, Administration, Settings, Users - Tags: General Settings, Getting Started, Settings - Tags: English - : pll_6476e95b00729 - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Supervisor --- - Categories: Unified Inbox - Tags: 2 IMG - Tags: English - : pll_647c21a2b8abc - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Agent, Supervisor --- - Categories: Supervisor Hub - Tags: queues, Supervisor Hub, Unified Inbox - Tags: English - : pll_648eb1cd8913b - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Supervisor --- - Categories: Supervisor Hub - Tags: queues, Supervisor Hub, Unified Inbox - Tags: English - : pll_648eb340b709a - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Supervisor --- - Categories: Service Requests, Ticketing - Tags: Service Requests, Ticketing - Tags: English - : pll_647587262d9a3 - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Agent, Supervisor --- - Categories: Service Requests, Ticketing - Tags: Service Requests, Ticketing - Tags: English - : pll_64758bbc5c3d1 - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Agent, Supervisor --- - Categories: Getting Started - Tags: Getting Started - Tags: English - : pll_6487219ae3ed6 - Plans Taxonomy: All Plans - User Persona Taxonomy: Admin, Agent, Supervisor --- --- ## Release Notes --- --- --- --- ## Pages - Tags: English --- - Tags: English --- - Tags: English --- - Tags: English --- - Tags: English --- - Tags: English --- - Tags: English --- - Tags: English --- - Tags: Nederlands - : pll_648d8ed47155a --- - Tags: English - : pll_648d8ed47155a --- - Tags: Nederlands - : pll_645ffc8cb031c --- - Tags: English - : pll_645ffc8cb031c --- ---